FAQs
Whether you’re staying, dining or having a treatment with us, we have outlined answers to questions that are sometimes asked. If you are not able to find the information you require, please do get in touch with us.
Do you have EV chargers?
Yes, we have 12 bp pulse EV chargers (7kW) in our hotel car park.
Do you offer twin beds?
Our twin rooms are not set up in the traditional way. There are two single mattresses on top of a double divan base, so although all the bedding is separate, the beds themselves aren’t.
Do you offer family rooms?
We are able to offer one additional bed in our studio rooms, or up to two additional beds in our suite rooms for an additional £25 per bed, per night. We also have a small number of interconnecting double rooms available.
What are your check-in and check-out times?
Check-in is at 2:00pm. We are unable to guarantee early check-in, this is subject to availability on the day and our reception team will be able to advise.
Check-out is 11:00am. This can be extended until 3:00pm for an additional £50 or 5:00pm for an additional £100.
What time is breakfast served?
Breakfast is served between 6:30am and 10:00am on weekdays, and 7:00am and 10:30am on weekends and bank holidays.
Can I book your Dinner Inclusive menu?
The Dinner Inclusive menu is only available for guests staying on packages that include dinner, stay and breakfast, for example, our Tease package.
Can I book a table at One Eleven / The Terrace / The Sky Bar?
Our One Eleven, Terrace and Sky Bar outlets are all based on a walk-in service and therefore we are unable to take any reservations for these areas.
What is your dress code?
The dress code throughout the hotel and restaurants is smart casual.
Can I bring my pet?
Yes, we allow dogs for overnight stays. The cost is £25 per night. Unfortunately, we don’t allow dogs in our bars and restaurants but they can accompany you everywhere else.
If you are bringing a large dog we may request you stay in a larger room type for health and safety reasons. If you have any queries, please contact us.
Do you offer treatments?
We no longer offer treatments at Aviator as of November 2024.
If you have a treatment gift voucher, please contact us to explore your options.